Responsible Gambling

At CashiMashi, we believe that gambling should always be an enjoyable and entertaining activity. We are deeply committed to promoting responsible gaming practices and ensuring that our players have a safe and secure environment in which to play. Our policies and tools are designed to help you maintain control over your gambling habits, recognise potential issues, and access support if needed. We understand that for a small percentage of individuals, gambling can cease to be fun and may lead to problems. We take this seriously and have implemented measures to prevent and mitigate such risks, aligning with the requirements of our licensing authority and best industry practices. Your well-being is paramount to us.

Understanding when gambling might be becoming a problem is the first step towards addressing it. Problem gambling can affect anyone, regardless of their background or financial situation. It is important to be aware of the signs, both in yourself and in those around you. These signs are not always obvious, but they can include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you gamble more to try and win back money you have lost.
• Gambling affecting your work, studies, or relationships.
• Feeling anxious, guilty, or depressed because of your gambling.
• Lying to family or friends about the extent of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Neglecting personal responsibilities or hobbies in favour of gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. CashiMashi provides tools to help you manage your play, and external support is also available.

Gambling should always be a form of entertainment, not a source of income or a way to escape problems. To keep your experience with CashiMashi positive and controlled, consider the following:

• Gamble for fun, not for profit: Treat gambling as an entertainment expense, similar to going to a concert or the cinema.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing, and do not exceed that amount.
• Set time limits: Decide how long you will play and stick to that decision. Regular breaks are important.
• Never chase losses: Accept that losses are a part of gambling and do not try to win back money you have lost by gambling more.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.

CashiMashi offers various tools to help you implement these responsible gaming principles effectively.

CashiMashi empowers you to manage your spending and gambling activity through self-imposed limits. You can set daily, weekly, or monthly limits for:

• Deposit Limits: This restricts the maximum amount of money you can deposit into your CashiMashi account within a specified period. Once you hit this limit, you will not be able to deposit more until the period resets.
• Loss Limits: This restricts the maximum amount of money you can lose within a specified period. If your net losses (total wagers minus total wins) reach this limit, you will be prevented from placing further bets until the period resets.
• Wager Limits: This restricts the total amount of money you can wager within a specified period. This helps control the overall volume of your betting activity.

These limits can be adjusted at any time. Any request to increase a limit will typically take a cool-off period to come into effect, allowing you time to reconsider. Requests to decrease a limit, however, will usually take effect immediately. Details on how to set these limits can be found in your account settings.

If you feel you need a short break from gambling, CashiMashi offers "Time-Out" or "Cool-Off" periods. This feature allows you to temporarily restrict access to your account for a defined period, such as 24 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in, deposit, or play any games. This provides an opportunity to step away and reflect on your gambling habits without committing to a full self-exclusion. Once the chosen period expires, your account will automatically be reactivated, and you can resume playing. You can activate a Time-Out directly from your account settings.

For individuals who feel they need a longer, more definitive break from gambling, CashiMashi provides a self-exclusion option. Self-exclusion allows you to voluntarily close your account for an extended period, typically 6 months, 1 year, 3 years, or 5 years. During a self-exclusion period:

• Your account will be immediately closed.
• You will be prevented from logging in or accessing any CashiMashi gambling services.
• We will take reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional mailing lists.

A self-exclusion cannot be reversed once it has been set. Once the self-exclusion period has ended, you may contact our customer support team to request reactivation of your account. Reactivation is not guaranteed and will involve a review process. We strongly recommend that if you opt for self-exclusion, you also consider self-excluding from any other gambling operators you may use and seek professional help. Information on how to self-exclude is available in your account settings or by contacting our support team.

CashiMashi is strictly committed to preventing underage gambling. Our services are not intended for, and must not be used by, anyone under the legal gambling age in their jurisdiction, which is typically 18 years old. We employ robust age verification procedures during the registration process, including requesting proof of age and identity documentation. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to take measures to protect minors from accessing gambling sites, such as using internet filtering software and monitoring online activity. Keeping your login details confidential and secure is also crucial in preventing unauthorised access by minors.

To help you stay aware of the time you spend gambling, CashiMashi offers "Reality Checks" and "Session Reminders." These features provide pop-up notifications at pre-set intervals (e.g., every 30 minutes or 1 hour) while you are playing. The notification will inform you of the duration of your current session and may also display your net winnings or losses during that session. You will then have the option to continue playing, view your account history, or log out. This helps you to regularly assess your playing time and make informed decisions about whether to continue or take a break. You can customise the frequency of these reminders in your account settings.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. CashiMashi encourages you to honestly answer a series of questions designed to help you evaluate your relationship with gambling. While not a clinical diagnosis, these assessments can provide valuable insight into whether your gambling is becoming problematic. Common questions might include:

• Do you find yourself thinking about gambling constantly?
• Have you tried to cut down on your gambling without success?
• Do you gamble to escape problems or feelings of sadness?
• Have you lied to hide the extent of your gambling?
• Has gambling caused financial problems for you or your family?

If your self-assessment indicates potential issues, we strongly recommend utilising the responsible gaming tools available at CashiMashi, such as limits or self-exclusion, and seeking guidance from professional support organisations. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)